Backup & Warranty
Straightforward Support. No-Nonsense Warranty.
We back every Razorback lithium battery with honest, reliable support and a warranty that reflects how we’d want to be treated.
Lithium
Up to 5 years total warranty • Covered based on a simple discharge test to confirm the battery hasn’t been neglected
AGM/Crystal
12 months on small sizes up to 50Ah • 24 months on sizes 80Ah and above
Jump Starters
12 months
Solar Panels
Razorback DC Products warrants its solar panels to be free from defects in materials and workmanship under normal use and installation for the following periods:
Performance Warranty:
The solar panel cells are warranted for a period of 10 years from the date of purchase. Over this period, the solar panels are guaranteed to maintain a minimum of 90% of their original rated power output, allowing for a maximum 10% cell degradation during the 10-year warranty term.
Product Warranty (Other Components):
All other components of the solar panel, including frames, junction boxes, and connectors, are covered by a 12-month warranty from the date of purchase against defects in materials and workmanship.
We know you’re taking our products into serious environments – out bush, off-road, or off-grid. So we don’t mess around with complicated fine print.
If something goes wrong, we make it right.
Others offer an addition – we offer an integrated asset that adds real long-term value to your setup. Razorback – delivering the power you need.
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Returns & Exchanges
We accept returns for both defective and non-defective products within seven days, if the product is new.
Exchanges are accepted within seven days, if the product is new.
Products must be returned to Razorback DC via mail, and the return label is the customer’s responsibility.
There is no restocking cost, and refunds will be processed within seven days.