Returns Policy

We want you to be happy with your purchase. If you’re not satisfied, we accept returns and exchanges on eligible items in accordance with Australian Consumer Law.

Return eligibility
We accept returns and exchanges for both defective and non-defective products, provided items are returned in new, unused condition and in their original packaging.

Return period
Requests for returns or exchanges must be made within 7 days of receiving your order.

How to return an item
To start a return, please contact us with your order details. Items must be returned by post, and customers are responsible for return postage costs unless the item is faulty or incorrect.

No restocking fees apply.

Australian Consumer Law
You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.

If the goods fail to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

Please contact us within a reasonable time if you believe your product is faulty or does not meet expectations.